When do you ship cooked meals?
We ship cooked meals on Mondays and Wednesdays only. Orders placed after 12pm on Wednesday will be shipped the following Monday, and orders placed after 12pm on Monday will be shipped on Wednesday.
What is your order cut-off time?
How are cooked meals delivered?
All meals are sent via next-day delivery, with delivery times between 8am and 8pm.
Can I choose a specific delivery time?
pecific delivery times are not guaranteed. Delivery can occur anytime between 8am and 8pm on the day of delivery
What happens if my delivery is delayed?
While we work with trusted courier companies, we cannot control delays on their end. We advise placing your order well in advance to avoid disappointment.
How are meals packaged?
All cooked meals are frozen immediately after cooking to lock in freshness and flavour. Meals are packaged in well-sealed containers, wrapped in cling film and bubble wrap (if needed), and packed with ice packs before boxing to avoid spillage and ensure safe delivery.
Will my meal arrive frozen?
Yes, your meal may arrive partly frozen or well chilled, depending on transit time and external temperatures. This is completely normal.
Do you offer catering services?
Yes, we do! For large catering orders, please email us at:
📧 [email protected]
Do you provide hall setup for events?
We don’t directly provide hall setup, but we work with trusted vendors to ensure your food is beautifully presented for your occasion.
Do you offer cakes for special events?
Yes! For cake orders and enquiries, contact us at:
📧 [email protected]
We create cakes for weddings, graduations, birthdays, and children’s character cakes—custom made to add the perfect touch to your celebration.
Do you deliver cakes?
Yes, we offer cake delivery and setup at an additional cost. Currently, we only deliver cakes within London.
Do you ship cooked food internationally?
No, we do not ship cooked food abroad. However, you can order from our grocery section, which includes raw food products suitable for international shipping.
Will I be charged customs/tariffs for international orders?
Yes, your country may charge customs or tariffs. We are not responsible for these charges. Please check with your local authorities before placing an order.
What should I do if there’s a mistake with my order?
We understand that mistakes can happen. Please contact us as soon as possible via email at:
📧 [email protected]
We’ll be happy to help resolve the issue promptly.